Muttropolis
Frequently Asked Questions
Everything You Need to Know Before Joining Muttropolis
Muttropolis is coming soon to Prestatyn. We know dog owners will have lots of questions before trusting us with their dogs, so we’ve answered the most common ones below.
As we get closer to opening, we’ll update this page with final details about assessments, opening dates, memberships, private hire, and booking availability.
Opening & Location
When is Muttropolis opening?
Muttropolis is coming soon to Prestatyn. We’ll announce our official opening date once our site preparation, approvals, and setup are complete.
Join the launch list to receive opening updates and first notice when assessments and visits become available.
Where will Muttropolis be located?
Muttropolis will be based in Prestatyn, North Wales.
Full location details will be shared closer to opening, once everything is finalised and ready for visitors.
Can I visit before booking?
Yes, once we are ready to welcome visitors, we plan to offer opportunities for owners to see what we’re building and discuss whether Muttropolis is right for their dog.
Before opening, the best thing to do is join the launch list.
Daycare & Stay Care
What is Muttropolis?
Muttropolis is a premium dog daycare experience designed around safe play, enrichment, calm rest, and careful dog matching.
Our goal is to create a structured, balanced environment where dogs can enjoy their day while owners have peace of mind.
What is the difference between Daycare and Stay Care?
Daycare is for dogs who enjoy play, social time, enrichment, and a more active daycare experience.
Stay Care is a calmer option for older dogs, quieter dogs, or dogs who prefer company and comfort without the full-on play environment.
Will dogs be grouped together?
Yes. Dogs will be carefully matched by size, temperament, confidence, and energy level.
We do not believe in simply putting every dog together and hoping for the best. Structure and compatibility are a big part of the Muttropolis approach.
Will dogs get rest breaks?
Yes. Rest is an important part of healthy daycare.
Dogs need time to settle, recharge, and avoid becoming overstimulated. Muttropolis is designed around balance, not chaos.
Suitability & Assessments
Does my dog need an assessment?
Yes. Before joining regular daycare, dogs will need a suitability check or trial process.
This helps us understand your dog’s personality, confidence, energy level, social skills, and comfort around other dogs.
Is every dog suitable for daycare?
No, and that’s okay.
Some dogs love group daycare. Others may find it stressful or overwhelming. If group daycare is not the right fit, it does not mean your dog has done anything wrong. It simply means they may need a different kind of environment.
What if my dog is nervous or reactive?
Nervous or reactive dogs may not be suitable for group daycare, but they may benefit from private play area hire.
This gives owners access to a secure space where their dog can play, sniff, train, relax, and build confidence without the pressure of being around a group.
Do you accept older dogs?
Yes, depending on the dog.
Older dogs may be better suited to Stay Care, where the pace is calmer and the focus is on comfort, gentle company, rest, and supervision.
Health & Safety
What vaccinations will my dog need?
Dogs will need to be up to date with required vaccinations before attending Muttropolis.
Final vaccination requirements will be confirmed before opening, but owners should expect to provide proof of vaccination before assessments or daycare visits.
Does my dog need to be neutered?
This may depend on age, behaviour, temperament, and suitability.
We’ll confirm our final policy before opening, but every dog will be considered with safety, group balance, and welfare in mind.
What happens if my dog becomes unwell?
If a dog appears unwell while in our care, we will contact the owner. If urgent care is needed, we may contact a vet in line with our emergency procedures and the information provided by the owner.
Full health and emergency policies will be available before bookings open.
What happens if my dog does not settle?
If a dog does not settle, we will always put the dog’s welfare first.
Some dogs may need a slower introduction, a shorter visit, Stay Care, private hire, or another approach. In some cases, group daycare may not be suitable.
Pricing, Packages & Memberships
How much will daycare cost?
Our planned launch pricing is:
Full Day Daycare — £30 per dog Half Day Daycare — £18 per dog
Full Day Stay Care — £30 per dog Half Day Stay Care — £18 per dog
Pricing may be updated before opening, but we’ll keep the website current.
Will you offer packages?
Yes.
We plan to offer daycare packages for regular visitors who want flexibility without committing to a monthly membership.
Will you offer memberships?
Yes.
Monthly memberships are planned for regular dogs and will offer better value, priority booking, and added enrichment benefits.
Will there be a Founders Club?
We are exploring early launch benefits for our first customers. Join the launch list to hear about Founders Club news and early access offers.
Private Play Area Hire
What is private play area hire?
Private play area hire allows owners to book one of our secure play spaces for their own dog.
It is ideal for reactive dogs, nervous dogs, rescue dogs, dogs who need private space, or owners who want secure weekend play time.
When will private hire be available?
Our planned private hire sessions will be available on weekends, subject to availability.
Current planned hours are:
Saturday & Sunday: 10:00am – 4:00pm
How much will private play area hire cost?
Our planned pricing is:
Standard price — £18 per hour
Opening offer — £15 per hour for the first month
Launch List
Why should I join the launch list?
Joining the launch list means you’ll be among the first to hear about:
Opening updates
Assessment availability
Trial days
Founders Club news
Memberships and packages
Private play area hire
First notice when visits and assessments open
Will joining the launch list guarantee my dog a place?
No. Joining the launch list does not guarantee a daycare place, but it does mean you’ll be kept updated and given early information as we move towards opening.
All dogs will still need to go through the suitability process.
How will you contact me?
We’ll contact you using the details you provide on the launch list form. This may include email or phone, depending on what you share with us.
We’d love to hear from you. Join the launch list and tell us a little about your dog, or contact us if you have a question that isn’t answered here.